Privacy Policy

Privacy Policy: Our Soul's Essence

Effective date: 31st January 2025

This Privacy Policy outlines how www.oursoulsessence.com (the "Website") collects, uses, and protects data in accordance with Australian privacy laws. The Website is owned and operated by Dannielle McAuliffe trading as Our Soul's Essence (the "Provider"). By visiting or interacting with the Website, the user ("Client" or "User") agrees to the following:

1. Purpose
   1. 1. This Privacy Policy informs users of:
         1. 1. The types of personal data collected
            2. How the data is used and stored
            3. Who has access to the data
            4. User rights regarding their data
            5. Our cookie policy
      2. This Privacy Policy applies in addition to the Website's Terms & Conditions (the "Agreement")
2. Consent
   1. 1. By using this Website, you consent to the terms outlined in this Privacy Policy, including the collection, use, and storage of your personal data.
3. Data Collected
   1. 1. Automatically Collected Data: 
         1. 1. IP Address
            2. Browser type and version
            3. Device and operating system
            4. Pages visited and links clicked
      2. Data You Provide Voluntarily:
         
         1. 1. First and last name
            2. Email address
            3. Phone number
            4. Billing and shipping address
            5. Payment details (via third-party processors like Stripe, Afterpay, or Paypal)
            6. Responses to forms, surveys, or opt-ins
      3. Data Collection Methods:
         1. 1. Website booking forms
            2. Email list opt-ins or lead magnets
            3. Digital product purchases
            4. Contact form submissions
4. How We Use Your Data
   1. 1. Your data may be used to:
         1. 1. Process payments and deliver services
            2. Communicate with you about your account, bookings, or updates
            3. Send newsletters and promotional content (with your consent)
            4. Improve website performance and user experience
            5. Comply with legal obligations
5. Who We Share Data With
   1. 1. We may share your data with:
         1. 1. Employees, contractors, or service providers (only as needed to fulfill services)
            2. Third-party platforms like Stripe, Paypal, Afterpay, email providers, or scheduling software.
      2. We do not sell or rent your personal data. We may disclose information if legally required, or in the event of a business transfer.
6. Data Storage & Security
   1. 1. Personal data is stored securely and only accessible by authorised personnel. We take reasonable precautions to protect data, but cannot guarantee absolute security due to the nature of the internet.
      2. If a breach occurs, affected users will be notified in compliance with applicable laws.
7. Retention Period
   1. 1. Personal data is retained only as long as necessary to fulfill its purpose or comply with legal obligations. Data no longer required is securely deleted.
8. Your Rights
   1. 1. Under Australian privacy laws, you may:
         1. 1. Request access to the personal data we hold about you
            2. Request corrections or deletion of inaccurate or outdated information
            3. Withdraw consent at any time (for non-essential communications)
            4. Lodge a complaint with the OAIC (Office of Australian Information Commissioner)
9. Cookies
   1. 1. We use cookies to:
         1. 1. Enable website functionality (functional cookies)
            2. Analyse visitor behaviour (analytics cookies)
            3. Customise marketing (targeting cookies)
      2. You can manage cookie preferences in your browser settings. Disabling cookies may affect website functionality.
10. Children
    1. 1. Our services are intended for users aged 18 and above. We do not knowingly collect data from minors under 16. If such data is discovered, it will be deleted promptly.
11. External Links
    1. 1. This Website may contain links to external websites. We are not responsible for their content or privacy practices.
12. Changes to This Policy
    1. 1. This Privacy Policy may be updated periodically. Users will be notified of material changes via email or notice on the Website. Continued use constitutes acceptance of the updated Privacy Policy
       2. Material changes include, but are not limited to, significant updates to:
          1. 1. The types of data collected
             2. How personal data is stored or shared
             3. User rights or choices
             4. Legal obligations under privacy law
             5. Security procedures or cookie use
13. Contact Us
    1. 1. For questions or data access requests, contact: info@oursoulsessence.com

By using this Website, you acknowledge and agree to the terms of this Privacy Policy.