Welcome to Our Soul's Essence
Refund & Cancellation Policy
Refund & Cancellation Policy: Our Soul's Essence
Effective Date: 31st January 2025
This Refund & Cancellation Policy outlines the terms for requesting a refund or rescheduling services purchased through www.oursoulsessence.com (the "Website"), operated by Dannielle McAuliffe trading as Our Soul's Essence (the "Provider").
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Overview
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- This policy applies to all products and services sold through the Website, including physical goods, digital downloads, 1v1 sessions, group programs, and online courses.
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Physical Products
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Refund Eligibility: We accept refund requests for physical goods (e.g. crystals, macrame items, tarot / oracle decks) under the following conditions:
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- The item is broken or damaged upon delivery
- The item does not match the product description
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Non Refundable Items: These include:
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- Sale items
- "Change of Mind" purchases
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- Return Window: Requests must be made within 15 days of receiving the item. To initiate a return, email info@oursoulsessence.com to request the return address. Return shipping costs are the responsibility of the customer.
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Refund Eligibility: We accept refund requests for physical goods (e.g. crystals, macrame items, tarot / oracle decks) under the following conditions:
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Digital Products
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- All sales of digital products (e.g. hypno-meditations, downloadable courses, audio files, PDFs) are final. No refunds will be issued once access has been granted or the product delivered.
- This applies to all digital products including, but not limited to, self-led courses, meditations, and downloadable content.
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Services
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- Cancellations: Sessions MUST be cancelled at least 14 days in advance to qualify for rescheduling.
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Refunds: No refunds for cancellations made less than 14 days prior to the scheduled session.
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- No refunds for no-shows or unused bookings
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- Rescheduling: Requests to reschedule will only be accepted if received 14 or more days before the session date. Availability is not guaranteed and may result in a later rescheduled time.
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Program & Multi-Session Packages
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- Once a client has begun a program or accessed any included content, no refunds will be issued. This includes
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- Group Coaching programs
- Multi-session 1v1 packages
- Course portals with gated or time-released access
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- Once a client has begun a program or accessed any included content, no refunds will be issued. This includes
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Consumer Protection
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- This policy does not override your rights under Australian Consumer Law. If a product or service is deemed faulty or misrepresented, you may be entitled to a remedy under Australian Law.
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Contact Us
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- To initiate a refund request or raise a concern, please contact: info@oursoulsessence.com
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By purchasing from Our Soul's Essence, you acknowledge and agree to the terms of this Refund & Cancellation Policy.