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Terms and Conditions

TERMS AND CONDITIONS: Our Soul's Essence

Effective Date: 31/01/2025

These terms and conditions (the "Agreement") govern the use of www.oursoulsessence.com (the "Website"). This Site is owned and operated by Dannielle McAuliffe of Our Soul's Essence (the "Provider"). This Site is an ecommerce website. By accessing or using this Website, including any digital products, services, booking systems, and content, you (the "Client", "You" or "User") agree to the following Terms & Conditions.

  1. Website Usage & Eligibility
      1.  Eligibility: This Website is intended for individuals aged 18 and over. By using this Website, you confirm you meet this age requirement.
      2. Acceptable Use: You agree to use the Website for lawful, personal, and non-commercial purposes only. You will not copy, share, distribute, or exploit any part of the Website or its content without written permission from the Provider.
      3. Prohibited Use: Misuse of the Website, including hacking, reverse-engineering, interfering with technical systems, or transmitting malware, is strictly prohibited.
  2. Products & Services
      1. Physical Goods: The Website may offer individual crystal items, handmade macrame items, tarot / oracle decks and other physical products. All product descriptions and prices are subject to change at any time without notice.
      2. Digital Products & Downloads: Includes hypno-meditation, courses, PDFs, audio recordings, and other downloadable content. These are for personal, non-commercial use only UNLESS otherwise stated. All sales are final unless required by Australian Consumer Law.
      3. Coaching & Holistic Services: Includes 1:1 and Group Sessions (via Zoom), personal development programs, live workshops, and private access to course portals. These services are offered for educational and transformational purposes only.
      4. Free Resources: Free resources, opt-ins, and lead magnets are offered as a gift and must not be copied, distributed, or sold.
  3. Bookings & Payment Terms
      1. Payment Terms: Payment must be made in full or via an approved payment plan prior to service delivery. Accepted methods are listed at the check out.
      2. Booking Services: Appointments are to be scheduled via the website booking system. The Client is responsible for selecting suitable dates and showing up on time.
      3. Non-Payment: Failure to complete payment may result in cancellation of services and loss of access to content or future sessions.
  4. Shipping & Delivery
      1. Delivery Methods: Physical goods may be delivered using the following methods:
          1. Standard delivery by post (5 to 14 business days)
          2. Express delivery by post (1 to 5 business days)
          3. Local pick-up (by arrangement)
      2. Delivery Timeline: Delivery will occur as soon as reasonably possible based on the method selected. Estimated delivery times do not include weekends or public holidays and may vary due to unforeseen circumstances.
      3. Delivery Charges: Delivery fees are additional to the product price and will be confirmed at checkout.
      4. Delivery Accuracy: Users must provide complete and accurate shipping details. The Provider is not responsible for failed or incorrect deliveries due to inaccurate information provided by the User.
  5. Refunds & Cancellations
      1. Refund Policy - Digital Products: All digital product sales are final once accessed or delivered.
      2. Refund Policy - 1v1 Services: Cancellations must be made at least 14 days in advance. Sessions cancelled within 14 days are non-refundable. No refunds for no-shows.
      3. Refund Policy - Physical Goods: Refund requests for physical goods must be submitted within 15 days of receipt. Refunds may be granted for the following reasons:
          1. The items is broken or damaged
          2. The item does not match the description. 
          3. Refunds are not provided for change of mind or sale items.
      4. Returns: Returns must be arranged by contacting the Provider for a return address. The Client is responsible for repackaging and posting the item at their own cost.
      5. Program & Package Terms: Services delivered as part of a multi-session package or program are non-refundable once access has begun.
      6. Consumer Rights: Nothing in this Agreement excludes any rights you are entitled to under Australian Consumer Law. This Agreement will be interpreted in light of any mandatory provisions.
  6. Intellectual Property
      1. Copyright: All content on the Website, including, but not limited to, meditations, course materials, branding, audio/video files, blog content, and images are the intellectual property of Our Soul's Essence.
      2. Limited Use: You may view, download, and print content for personal use only. You may not reproduce, republish, sell, or distribute the content without express written consent. 
  7. Disclaimer
      1. No Guarantees: While the Provider makes every effort to deliver quality services and products, no specific outcomes or results are guaranteed.
      2. Not Medical Advice: Services and content are not a substitute for medical, psychological, or legal advice. The Provider is not a licensed healthcare provider and does not diagnose or treat conditions.
      3. User Responsibility: By participating in the Website, the User accepts full responsibility for their decisions, actions, and results.
  8. Limitation of Liability
      1. Indirect Damages: The Provider is not liable for any indirect, consequential, or incidental damages that may result from use of the Website or services.
      2. Technical Disruptions: The Provider does not guarantee uninterrupted access to the Website and is not responsible for technical failures or internet issues outside of their control.
  9. Indemnity
      1. Indemnification: Except where prohibited by law, by using this Website, you agree to indemnify and hold harmless Our Soul's Essence, its directors, agents, employees, and affiliates from any claims, damages, losses, liabilities, and legal fees arising from your use of the Website or your breach of these Terms.
  10. Privacy & Data
      1. Privacy Policy: Your privacy is important. Please refer to our separate Privacy Policy for details on how we collect, store, and use your information.
  11. Third Party Links
      1. External Sites: This Website may contain links to third-party websites. These are provided for convenience only. The Provider is not responsible for their content, terms, or privacy practices.
  12. Changes to Terms
      1. Amendments: This Agreement may be updated from time to time. Users will be notified by email or website notice if material changes occur. Continued use of the Website constitutes acceptance of the revised Agreement. Material changes include, but are not limited to:
          1. Updates to refund or cancellation policies
          2. Additions or removals of services or products
          3. Changes in data collection or privacy practices
          4. Significant pricing or delivery changes
          5. Modifications to governing law
  13. Governing Law
      1. Jurisdiction: This Agreement is governed by the laws of Australia. Any disputes will be handled within the jurisdiction of Australian courts.
  14. Severability
      1. If any part of this Agreement is found to be invalid or unenforceable under applicable law, that part will be removed and the remaining Agreement will continue to be valid.
  15. Contact Information
      1. For questions or concerns, please contact info@oursoulsessence.com

 

By using this Website, booking services, or purchasing products (digital or physical), you agree to the Terms & Conditions outlined above.

Disclaimer

This site is not liable for any direct, indirect, incidental, consequential or punitive damages arising from using this site or its contents.

By booking a reading, you are agreeing to the following terms and conditions: The readings that I provide are for guidance only and there is no guarantee . Any decisions, including any actions taken based on the information that you are given, is down to your own personal responsibility and choice.

For legal reasons, all readings are for entertainment purposes only.  All readings and questions answered should at no time be regarded as legal, medical, financial, psychological or business fact and are subject to your own interpretation and judgement.

My services are not a substitute for professional services and the information received from a reading is not intended to replace any type of therapy, counselling, or diagnosis. It is advised that you should seek advice from the relevant qualified expert.